Refund Policy:

1. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please refuse to accept the package and return the package to the delivery person. Also, please call our customer care at ane@baboon.co.in mentioning your Order ID. We will ensure that a brand new replacement is issued to you with no additional cost. Please make sure that the original product tag and packing is intact when you send us the product back.

2. All refunds will be processed within 10 number days of receiving returned product. It will remain the customers responsibility to return the product in unused condition. There should not be any signs of wear and tear on either the product or the box to be eligible for a refund.

For service:

1. If you wish to cancel the service, please inform us within 1 day(s) of placing your request for service, full refund will be given.

2. If refund request is sent after 2 days, a partial refund will be given based on the days of service used.

3. No refunds will be given after the service is completely availed.

Warranty:

Products are warranted to be free from defects in materials or workmanship for Ten (10) days from the date of delivery. Within this period, we will, at our sole discretion, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to you for parts and/or labor, provided that you shall be responsible for any transportation charges.  Replacement products may be new or refurbished at our discretion.

This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks, stains and dents; (ii) consumable parts, such as batteries, unless product damage has occurred due to a defect in materials or workmanship; (iii) damage caused by accident, abuse, misuse, water (in excess of specifications), flood, fire, or other acts of nature or external causes; (iv) damage caused by service performed by anyone who is not an authorized service provider; or (v) damage to a product that has been modified or altered or soldered.